Spanish Fork City
  • 13-May-2019 to 27-May-2019 (MST)
  • Spanish Fork, UT, USA
  • $15.52 to $23.28
  • Hourly
  • Part Time

Health, Dental, Vision, Life Insurance, Vacation, Sick


Effective Date:  November 2016

 

CUSTOMER SERVICE REPRESENTATIVE - PPT

DEPARTMENT:   FINANCE

SALARY:  $15.52 - $19.62

JOB CLASSIFICATION: PART TIME WITH BENEFITS

JOB CLOSES:  May 27, 2019

 

SCHEDULE

Monday - OFF

Tuesday - 1PM - 5PM

Wednesday - 1PM - 5PM

Thursday - 1PM - 5PM

Friday - 8AM - 5PM (1 hour lunch)

 

TECHNET # 2305

PAY GRADE 4

PAY GRADES LINK

 

Per Month Employee Benefits Cost

*if elected

  Health Dental Vision 1 Vision 2
Family $715.65 $61.66 $11.02 $16.90
Two-Party $531.35 $41.45 $6.32 $10.12
Single $241.40 $29.92 $2.26 $4.26

 

GENERAL PURPOSE

Under general supervision of the Finance Director/Recorder, and direct supervision of the Treasurer. Performs entry-level office duties for Spanish Fork City. 

ESSENTIAL FUNCTIONS 

Utility Billing

Greets visitors, answers phone and forwards calls in a pleasant and courteous manner. Courteously directs visitors to appropriate office personnel without delay. 

Operates electronic data processing equipment; balances reports. Assists in establishing service for new customers; assists in termination billings. Assists in assigning all account numbers.

Backup to Billing Technician. Proofs reports from the meter readings. Enters new utility customers into utility billing software. Signs in customers and terminates customer's utility accounts. Makes address changes received from the post office.  

Answers customer's questions about electric, water, sewer, pressurized irrigation, storm drain, garbage, recycling, cable, internet, and phone billings; in office, on the phone and online. 

Accept utility payments from citizens; enter the respective dollar amounts into the computer. Downloads the payments received from online payments, each morning. Balance the receipts from the previous day and prepares the bank deposit. Prepares the shut off tag notices and the shut off list and schedules re-connects. 

Handles the NSF checks and collections for utility accounts, cable TV, internet, and ambulance. 

Answers customer questions about cable TV and Internet services. Explains the different options with the cable TV and internet service that we offer to the customers. 

Enters the billings into billing software and terminates customers. Schedules appointments for customer to have the cable TV, internet, & phone service installed in the customers' homes. Ensures cable, internet, and phone equipment belonging to Spanish Fork City is returned upon customer termination. Prepares the contracts for the customers for cable TV, internet, and phone service. 

Orders garbage & recycle cans for new and existing customers and schedules pick up of cans as needed. Count tills every morning. Helps cashier and balance as needed. Journalize deposits and worksheets for departments. Takes daily deposit to bank. 

Creates service orders for public works & SFCN departments and updates customer accounts to reflect billing changes. 

Miscellaneous Duties

Collects the mail from the Post Office & distributes it to each department every morning. 

Assists with the purchase order process. 

Opens utility payments and matches payment stub to payments, returns payment to the cashier. Along with following other procedures as noted by the finance department. 

Answers phone calls and directs them to the proper office/person. Retrieves messages from the telephone and ensures their proper distribution. Schedules use of the building for daytime rental. 

Electronically files customer utility contracts and terminated accounts. Electronically files cable TV and internet contracts.                              

Creates Cemetery deeds, enters sold lots in the computer and tracks the burials. 

Assists in Records Management procedures. 

Collects and reports all worker's compensation claims. Maintains records for worker's compensation claims and files annual OSHA 300 report.  

Must be able to meet attendance and punctuality requirements for these positions. Must abide by all city policies and procedures. Must work well with other and be a team player. 

Applicants will be required to submit to a criminal background check and drug test. 

Performs other related duties as assigned. 

POSITION QUALIFICATIONS

  • Education and Experience: Graduation from high school with one (1) year of experience with routine bookkeeping and clerical accounting functions, or any equivalent combination of education and experience. 
  • Necessary Knowledge, Skills, and Abilities: Knowledge of accounting and bookkeeping procedures. Working knowledge of word processing, spreadsheets; typing; skill in the use of a variety of office machines and computers. 10-key by touch. Ability to establish working relationships with other employees. 
  • Special Requirements: Must be bondable.
Spanish Fork City
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